Information About The Service
The Service
Linear G is an ADSL service provider (ADSL2+ and ADSL1). We offer fast speed internet access with a monthly included data allowance. You can choose to have your speed reduced (shaped) to 64Kbps once you have used up all your included data allowance or you can continue using the service at the same speed and pay excess data charges. Our residential broadband services are shaped once you have reached your cap. We do not sell extra data. You can however upgrade your plan.
Our business broadband services are not shaped. You will be charged for data once your cap has been reached. If you regularly go over your cap it is recommended that you upgrade your plan.
Bundling
You must have a dedicated phone line with for this service to work. This service is not conditional on you having a phone line with Linear G and equally the phone line rental is not included in the service. Please contact us if you wish to have a service that also includes a phone line with us.
Mandatory Components
You will require a modem/router for this service. The monthly fee does not include the cost for a modem/router but you may purchase one from us at an additional cost. Please contact us for further information.
Minimum Term
The service is available with a minimum term of 12 months, though we do not require that you pay your service out (i.e. you pay the amount you would have spend were you to stay with us for the contract term). We do charge an exit fee if you choose to cancel your services with us. Please contact us for further information regarding this.
Important Conditions
This service may not be available at your location. Please call us to find out if you can be connected to this service at your location.
Our residential services come with a dynamic IP address. We do not offer static IP addresses on our residential plans.
Our business services come with a static IP address. This does not come with an additional cost. However, as mentioned above, our business plans are not shaped and you will be charged for any extra data you may use.
Please contact us for further information.
Information About Pricing
Minimum monthly charge
| Monthly included allowance | 5 GB | 15 GB | 30GB |
| Minimum monthly charge 12 month contract |
$30.00 | 35.00 | $40.00 |
| Minimum charge for entire term | $360.00 | $420.00 | $480.00 |
| Minimum monthly charge 24 month contract |
$25.00 | $30.00 | $35.00 |
| Minimum charge for entire term | $600.00 | $720.00 | $840.00 |
Maximum Monthly Charge
The maximum monthly charge depends on whether you have chosen to consume additional data via our excess charges.
Early Termination Charges
If you cancel your service prior to the end of your contract term you will be charged a flat fee of $150.
Unit Pricing Information
| Monthly included allowance | 5 GB | 15 GB | 30GB |
| Cost of using 1GB incl. in allowance, 12 month contract | $6.00/GB | $2.33/GB | $1.33/GB |
| Cost of using 1GB incl. in allowance, 24 month contract | $5.00/GB | $2.00/GB | $1.17/GB |
| Excess data charges (when service is not speed-shaped) | $7.00/GB | $7.00/GB | $7.00/GB |
Other Information
Usage Information
You can monitor your usage for Nornet Customers or for Linear G customers, or by calling us on 02 6626 4477.
Enquires, Feedback and Complaints
We are committed to providing you with excellent service. Please contact us by calling 02 6626 4477 or by sending an email to through our contact form if you have any questions, would like to give feedback or complain.
Telecommunications Industry Ombudsman
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online: http://www.tio.com.au/making-a-complaint
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of April 2014.